All answers in one place
62bat FAQ — Answers to Your Questions
Everything you need to know about deposits, withdrawals, security, VIP benefits, and support — all answered here in plain English.
Welcome to 62bat. This FAQ page is designed so that when you have questions while using the platform — like how to deposit money with bKash or Nagad, how VIP cashback works, how secure your account is, or how to get support when something goes wrong — you can find clear answers easily. Read through the sections below, or click directly on the section you are interested in.
Category 01
Security & Privacy
The official 62bat address is always 62bat.lat. Fake sites often make small changes to the domain — like extra numbers, hyphens, or misspellings. Before entering the site, check the address carefully in your browser's address bar. If someone sends you a link, verify the URL before clicking. If in doubt, type the address directly into your browser.
Choose a password of at least 12 characters for your 62bat account, mixing uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Do not use your name, date of birth, or phone number as a password. Keep a separate password for each site and never share your password with anyone.
Yes. 62bat uses SSL encryption, which means your personal information and transaction details are transmitted in fully encrypted form. Third parties cannot read this data. Our privacy policy explains in detail how your data is collected, stored, and used.
Never give your OTP, bKash PIN, Nagad PIN, or account password to anyone — even if they claim to be a 62bat representative. The real 62bat support team will never ask you for this kind of information. If you receive such a request, it is a fraud attempt. Report it to us immediately via live chat or email.
Be careful when logging in from public or shared Wi-Fi networks, as these networks are not always secure. If you must use a public network, make sure to log out when you are done. Using your personal mobile data is the safest option. Avoid the habit of saving passwords in your browser.
Category 02
VIP Program
VIP members receive weekly cashback that is much higher than regular members. At higher levels, you get dedicated support, faster withdrawal processing, and priority access to special offers. The higher the VIP level, the greater the benefits. This is designed for players who are regularly active on 62bat.
Your VIP level upgrades automatically as you keep playing regularly and stay active on the platform. The more games you play and the more time you stay active, the faster you can reach the next level. Contact the support team via live chat for details about specific thresholds.
62bat has three VIP levels in total. The Bronze level offers up to 0.4% weekly cashback, the Silver level offers up to 0.8%, and the Gold level offers up to 1.2% weekly cashback. The benefits increase with each level.
At the end of each week, your cashback is calculated based on your betting activity for that week. The cashback is credited to your account at the rate set for your current VIP level. The cashback amount goes directly to your wallet — it is cash, not a bonus. Gold level members receive the highest benefit.
Contact the support team for the latest information on VIP levels. Generally speaking, staying regularly active keeps your earned level intact. Extended inactivity may cause a change in level. See our terms and conditions page for detailed rules.
Category 03
How to Deposit Money
Log in to your 62bat account, go to the deposit section, and select bKash. Follow the instructions provided to make the payment through your bKash app or USSD (*247#). Note down the transaction ID. Your balance usually updates within a few minutes. The minimum deposit amount is ৳500.
First, wait a little while — processing can sometimes take a moment. If the balance still does not appear, contact live chat and provide your bKash or Nagad transaction ID, amount, and time. The support team will resolve it quickly. Make a habit of saving screenshots of your transactions.
The minimum deposit amount on 62bat is ৳500 for all payment methods. Likewise, the minimum withdrawal amount is also ৳500. You can easily try out the platform by starting with a small amount. Contact support to find out about any maximum limits.
62bat supports five methods for deposits and withdrawals: bKash, Nagad, Rocket, Upay and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major banks). All methods support transactions starting from a minimum of ৳500.
Yes, the process is the same. Select Nagad on the deposit page and follow the steps shown. Confirm the payment using the Nagad app or USSD (*167#). The minimum amount is ৳500. Once the payment is complete, save the transaction ID. If you have any issues, let us know via live chat.
Withdrawal requests on 62bat are typically processed within 1 hour. bKash or Nagad users receive their money fastest. Bank transfers may take a little longer. After submitting a withdrawal request, you can check for updates via live chat.
Category 04
Support Questions
There are two ways to contact 62bat. First, the site's live chat for immediate assistance. Second, by email — [email protected]. For complex issues, sending a detailed email is more convenient.
Yes, the 62bat support team is active seven days a week, 24 hours a day. Live chat and email support are available even at night, on public holidays, and on festival days. Feel free to reach out any time you have an issue.
For a faster resolution, have the following information on hand before reaching out: your account username or registered email; a brief description of the issue; if it is a transaction-related problem, the transaction ID, amount, and date; and a screenshot if applicable. Having this information allows the support team to help you much more quickly.
The 62bat support team provides assistance in both Bengali and English. Bengali support has been set up with Bangladeshi players in mind, so feel free to ask questions in Bengali. Write in whichever way you are comfortable — via live chat or email.
For immediate solutions, live chat is best since you get a response right away. The support team also replies to emails ([email protected]) as quickly as possible, but email is more suitable for sharing detailed information or sending documents about complex matters.
Still have questions?
Our support team is by your side seven days a week, 24 hours a day. Talk to us directly on live chat or send a detailed email — in Bengali or English, whichever you prefer.
Live Chat — 24/7
[email protected]
Support in Bengali and English