62bat's Privacy Policy

This privacy policy relates to the use of 62bat's website and services. Compliance with the rules set out here is mandatory for every user. When you create an account on our platform or use any of our services, it is assumed that you have read and fully consented to the terms of this privacy policy.

62bat provides a safe, transparent, and responsible online betting and casino service for users in Bangladesh. Ensuring the proper protection of users' personal information is an integral part of that commitment.

Various types of information are collected when you register an account and use services on 62bat. This information is used solely to improve the quality of our services and to ensure your security.

a. Information You Provide Directly

When you register on our platform or use our services, the information collected from you includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport details for identity verification
• Address (for billing and contact purposes)
• Financial transaction details — records of transactions made via bKash, Nagad, Rocket, Upay, or bank transfer

b. Automatically Collected Information

When you visit our website, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Date and time of visit
• Cookie and site usage data (e.g., which pages were viewed and for how long)
• Referral source (how you arrived at our site)

Collected information is used only for the following lawful purposes. 62bat never sells your information to third parties.

62bat applies the latest technology and security measures to protect your data. All data exchanged between you and our servers is encrypted using SSL (Secure Sockets Layer) encryption technology.

The key components of our security framework are listed below:

• 256-bit SSL encryption — active on every connection
• Firewall and intrusion detection system
• Regular security audits and risk assessments
• Separate encrypted database for financial data
• Restricted access controls — only authorized staff can access the data
• Regular backups and data recovery plan

Regarding data retention periods, your information is stored for as long as your account remains active and for the period required by applicable legal obligations. Any data beyond what is legally required is securely deleted after those requirements are met.

62bat does not sell, rent, or exchange your personal information to any third party. However, in the following limited and specific circumstances, some information may be shared with selected partners:

a. Payment Processors

Financial information related to bKash, Nagad, Rocket, Upay, and bank transfer services is shared to complete your transactions. This information is used solely for the purpose of processing transactions, and these organizations follow their own privacy policies.

b. Technology Service Providers

Game providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, Microgaming, NetEnt) may receive limited technical data to deliver specific game services. This information is transmitted without revealing personal identity.

c. Legal and Regulatory Obligations

If disclosure of your information is legally required by court order, legal requirement, or request from a law enforcement agency, it will be provided. In such cases, 62bat will attempt to notify you in advance where possible, unless prohibited by law.

d. Business Restructuring

In the event of a merger, acquisition, or restructuring of 62bat's business, your information may be transferred. In such cases, the new party will be obligated to follow terms comparable to this privacy policy.

The 62bat website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

Types of Cookies Used

• Essential Cookies: Essential for the basic functionality of the website — used for login sessions, security verification, and saving preferences.
• Functionality Cookies: Used to remember your language preferences, display settings, and other personalized choices.
• Analytics Cookies: Website usage patterns are analyzed to improve our service quality — this data is completely anonymous.

You can disable cookies by changing your browser settings. Please note, however, that disabling certain cookies may limit some features of the website.

Every registered user of 62bat holds the following rights regarding their personal information:

• Right of Access: You may request at any time to know what information we hold about you and how it is being used.
• Right to Rectification: If there is any error or inaccuracy in the information we hold about you, you may request that it be corrected.
• Right to Erasure: In certain circumstances — such as permanently closing your account — you may request that your information be deleted. However, some information must be retained for a set period due to legal obligations.
• Right to Object: You may object to and withdraw consent for the use of your information for marketing communications or other additional purposes.
• Data Portability: You have the right to request that your information be provided in a structured, commonly readable format.

To exercise any of the above rights or to learn more, please contact our support team.

62bat's services are for users aged 21 and above only. We do not knowingly collect any personal information from minors. If a parent or guardian becomes aware that their child has registered on our platform, please notify our support team immediately. Any such account will be closed promptly and the related information will be deleted.

The age verification process is an integral part of 62bat's registration and KYC procedure. Some account features may remain restricted until the required identity documents have been verified.

62bat takes the utmost care in data protection. However, if a security breach occurs for any reason and it affects your personal information, we will take the following steps within an appropriate timeframe:

• The source of the breach will be identified and stopped immediately
• Affected users will be notified as quickly as possible via email or account notification
• Transparent information will be provided about the nature of the breach, its potential impact, and the steps taken
• Necessary guidance will be provided to help restore the security of your account
• Our security measures will be further strengthened to prevent similar incidents in the future

If you believe your account security has been compromised, please contact our 24/7 support team immediately.

62bat reserves the right to review and update this privacy policy as needed. Changes may be made due to service updates, adoption of new technology, or legal requirements.

Registered users will be notified of any significant changes well in advance of them taking effect, either by email or through a prominent notice on the website. Continued use of our services after a change means you are consenting to the terms of the updated policy.

The date of the most recent update will always be noted at the top of this page. You are encouraged to review this policy regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We are always able to provide assistance in both Bengali and English.

Our goal is to ensure every complaint or request is resolved quickly and effectively. Protecting your information at 62bat is our responsibility, and we are always committed to fulfilling it.